GENERAL FAQ
Is EasyEcommerce an upgrade to i2CanPay?Yes & No, EasyEcommerce is a completely new module. However it does take some of the core features of i2CanPay and builds upon them. So if you are currently using i2CanPay some maintenance may be required.
Can I change what the module says?
Yes, module specific text is localized allowing administrators to change labels, prompts, and error message text. Please note this does not govern content displayed on payment gateway pages.
Why does the following message appear?
The response from the Payment Gateway is being sent to a non HTTPS connection. The only way to remove this message is to install a secure certificate for your website Which changes it from HTTP to HTTPS.
How can I change the states list to display Canadian Provinces?
In the Language Editor go to Local Resources > DesktopModules > EasyEcommerce > Core > User > App_LocalResordces > OrderStart.ascx and change CountryCode.Text to your country’s 2 character country code (i.e. CA for Canada).
How can I change the zipcode to match my international code format?
In the Language Editor go to Local Resources > DesktopModules > EasyEcommerce > Core > User >App_LocalResources >OrderStart.ascx and change ZipcodeRegularExpression.Text to a regular expression that fits your country’s zipcode format.
How do I connect an inventory to a shopping cart and shopping cart to a checkout?
- You can connect an inventory to a shopping cart by editing the module settings for the inventory which gives a selection for available shopping carts on your site.
- You can connect a shopping cart to a checkout by editing the module settings for the shopping cart which gives a selection for available checkout’s on your site.
CORE FAQ
Why can’t I change the FieldType for FirstName?
There are 10 core fields that have editing restrictions placed on them of which FirstName is one.
Why doesn’t my client end up back on my website?
Answer 1: Some gateways require the user to press a button that says “Continue Shopping” or something similar. A user may not be selecting this option.
Answer 2: Most gateways require you to enter a response URL in your account settings if you have not done this the gateway cannot validate for the return response. You can take a look at our Payment Gateway notes for more information or contact your gateway for more information.
How do I change which email account customer’s see in their email notification?
The email used is the email address attached to the default portal administrator account. You can switch this account out with a different administrator account in the Site Settings for a portal.
SHOPPING CART FAQ
What do Weight Cost 1 and the other ones do?
When you create a product link using the Shopping Cart Link option you can assign a weight class or flag. You can then set an associated cost for this class in the Shopping Cart module settings. This means this additional cost is added to the cart for the item when it is added to the cart.
How do I get the Shopping Cart data to send to an Administrator?
The Shopping Cart data is saved in the Order Notes field. You can insert this into a message’s body using the [Order:Notes] token. This is found in the standard (core) module’s Messages section.
INVENTORY CATALOG FAQ
What are Hits?
Hits are the accumulated number of times an item is added to a cart. It does not mean the item was purchases just that it was added to a cart.
What is Shipping?
When you create or edit a product you can select a Shipping Category such as Weightless, Type 1, Type 2, or Type 3. You can set specific costs that get applied for these categories in the destination shopping cart.